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BROCKS Albany

Terms & Conditions of Sale (General and Accounts)

GENERAL TERMS & CONDITIONS
TITLE OF GOODS:  It is expressly agreed and declared that the title of the subject goods/products shall not pass to the customer until payment in full of the purchase price.  The customer shall in the meantime take custody of the goods/products and retain them as the fiduciary agent and bailee of the company.  As long as the customer owes the company any part of the price of goods supplied at anytime, the company shall retain the legal title to all goods supplied and not yet used or resold in ordinary course of business.  When such goods are used, even with loss of identity, the legal title to the resultant product shall vest in the company.  Proceeds of sale of unused goods or resultant products shall be received by the customer as agents of the company and on this account, such proceeds to be kept in a seperate account or to be accounted for the company on demand.
CAVEAT CLAUSE:  The customer hereby charges mortgages in favour of the company to secure the repayment of the debt and all monies which become owing by the customer to the company hereunder all the customer's estate and interest in all property both real an personal present and future.
RECOVERY OF ALL COSTS:  Any expenses, costs or disbursement incurred by the company in recovering any outstanding monies shall be paid by the customer to the company on an indemnity basis.

TERMS & CONDITIONS AGREED TO AS AN ACCOUNT HOLDER WITH BROCKS
1. that notwithstanding any change in my trading structure I will remain personally liable for all goods and services requested by me or my agents;
2. to pay for all goods sold and delivered or services provided in accordance with the terms of invoice (payment) or within such other period or time as may be notified to me from time to time by the Supplier;
3. in the event that any sequestration order is made affecting my property or I give any authority to a trustee under Section 88 of the Bankruptcy Act, or I commit any act of bankruptcy or any petition for my winding up, or I am placed in receivership, or any official manager is appointed, or I cease to trade or carry on my business in the usual manner, any amount then due by me to you shall become immediately payable or the goods returned if so desired by the Supplier;
4. that I have been supplied with a copy of the conditions of sale current at the date hereof;
5. that all sales of goods are made and services are provided to me by the Supplier only upon the terms contained in the Supplier’s conditions of sale.  Until altered conditions of sale are notified to me I agree that the current conditions of sale shall continue to apply;
6. that a certificate signed by the manager, accountant, secretary, credit manager, or credit officer for the time being of the Supplier in respect of any sale or delivery or price of any goods or the provision or price of any services by the Supplier or the amount due owing or payable from time to time to the Supplier in respect of the sale of goods, the provision of services or on any account whatsoever as at the date or dates set out in such certificate shall in all courts and at all times be prima facie evidence of the facts therein stated;  that I will pay to the Supplier interest in respect of any amounts as may from time to time be overdue calculated at the rate of interest applicable to bank overdrafts and indemnify the Supplier in respect of any taxes or stamp duties which may become payable by reason of or subsequent to any default in making payment in accordance with the terms of payment applicable from time to time;
7. a)    ownership of the goods contained in each delivery (“the goods”) shall remain with the Supplier which reserves the right to     dispose of the goods until payment has been received in full or until such time as I sell the goods to my customers by     way of bona fide sale at full market value;
b)    until payment in full for the goods has been received by the Supplier I shall hold the goods as bailee for the seller,     provided however that I may, in the ordinary course of my business, use any of the goods to make up other products or     sell any of the goods to make up other products or sell any of the goods on condition that should the Supplier so require I     will assign to the Supplier my rights in respect of the sale price thereof;
c)    I hereby acknowledge that until payment in full for the goods has been received by the Supplier I am under no obligation     to the Supplier to account to the seller for the proceeds of the sale for the goods sold by me in the normal course of my     business;
d)    if any of the goods are on-sold I agree to place the proceeds of sale for the goods into a bank account conducted in my     name and acknowledge that I will not withdraw any of those moneys until payment in full for the goods has been received     by the Supplier;
e)    I agree forthwith to insure the goods for their full value against loss or damage by fire, theft, accident and other such     risks.
8. that I will indemnify the Supplier against and agree to reimburse it for any expenses it may incur in recovering or attempting to recover payment from me of the amounts which may from time to time be overdue.  These costs include legal court, solicitors, debt collections agency commissions and fees;
9. that the Supplier may at any time and from time to time after its conditions of sale or the terms of payment and such altered conditions or terms shall apply in respect of all transactions taking place after notification to me of such altered conditions of sale or terms of payment;
10. that the Supplier may at any time or from time to time without assigning any reason therefore refuse to extend any further credit to me and that its approval of this application does not require the Supplier to extend to me any particular amount of credit;
11. that where there is more than one customer each customer shall be jointly and severally liable hereunder and in this application and all terms hereof the singular shall be read and construed as including the plural.

Conditions of Sale

THINGS YOU MAY NOT BE AWARE OF TILES & ACCESSORIES

ITEMS YOU SHOULD BE AWARE OF REGARDING TILE PRODUCTS:
Colour variations may occur between samples/displays and the product batch you receive.  The perceived colour of a product may also differ from the shop-lit situation to the finished tiling in the home environment. (SEE “WHAT IS SHADE VARIATION” OR TALK TO A STAFF MEMBER FOR MORE INFORMATION)
Colour, size, and thickness variations may occur between different batches of tiles – please supply a batch number where possible when ordering additional tiles.
Size and thickness may vary between tiles of a different make or batch.  Be wary when matching samples for a chequer-pattern, and try to choose colours from a single manufacturer as this is the best chance of getting the most similar sizes and finish.  (We recommend off-setting floor-wall-border grout joints for a neater finish/look.)
Stone Mosaics (including pre-fabricated borders) are made from natural materials – Imperfections and colour/pattern variations are inherent in these products.  Sealing before and after installation is recommended, (except when using Southern Cross Stone products, which are pre-sealed for quality and convenience).  The final finish and colour achieved will depend on the type of sealer you use.  We recommend using a white adhesive with any light-coloured stones.  Neutral-cure silicones and
non-acidic/non-abrasive cleaners must be used with natural stone products.
White adhesives should be used with glass mosaics and borders, and light-coloured stone products.
Grout colours may vary between sample and actual.  Grout colours may also vary between mixing batches, as the environment and temperature, and the amount of water used in mixing and cleanup may differ causing the grout to dry differently.
Glass, Metal, and Polished Stone/Porcelain products should generally be grouted with a SUPERFINE or FINE SANDED or FINE UN-SANDED grout.  This is to prevent any scratching or hazing of the factory-finished surface.  Many Polished Porcelain products now come out of the factory with a protective wax coating on them – this is to protect the finish during installation and should be removed after grouting.  Ensure any cleaners and sealers used with these products are suitable before application – some cleaners are too harsh and may leave the surface looking hazy over time.
Optical Hazing on Polished Porcelain tiles – Optical Hazing is a natural and mostly unpredictable phenomenon to do with light refraction and the micro-pores of a porcelain tile.  OPTICAL HAZING IS NOT A FAULT OF TILE OR INSTALLATION.  If you have a problem with your polished porcelain installation, please contact one of our experienced staff (or the Australian Tile Council) for more information.
Most of our products are order-in from Perth.  Availability is dependent on the warehouses stock at the time of order.  Some of the products we have on display are ex-Sydney or similar, or are ex-factory and come from over-seas – these items may take a minimum of 15 working days (ex-east) to a minimum of 6 weeks (overseas, generally 12 weeks).
Products may be discontinued suddenly and without notice.  Brocks’ staff endeavours to stay informed of current stocks and product discontinuations, however our suppliers and their manufacturers are not always able to give forewarning.  Discontinued items may be available for a period after, or be unavailable immediately.
Please consult a Brocks’ staff member if you have any queries regarding the above, or require any further information about our products or the ceramic tiling processes.  Thank You.

BROCKS CERAMIC TILES & ACCESSORIES                 32 GRAHAM ST, ALBANY W.A. 6330       •     (T)  08 9847 4312

CONDITIONS OF SALE                                TILES & ACCESSORIES


QUOTES ARE FREE & WITHOUT OBLIGATION
Quantity estimates are given as a service only.  Brocks take no responsibility for shortage or oversupply due to misinterpretation of plans, measurements, or layout instructions.  
Quotes are valid for three (3) months only, unless stated otherwise in writing.  

FREIGHT CHARGES
Our prices include freight from Perth into our Albany Store.  Exceptions are as follows:
Additional freight charge from $25.00 including GST.

  •     Overnight/Express orders (cut-off time 1:30PM in most cases).
  •     Small orders required in less than 10 working days (based on a 5 day week).
  •     Made-To-Order ranges (eg. Designer Ceramics) and some mosaic or special-order products.  Freight cost for these items varies depending on company and origin.

DELIVERY TO SITE

  •     Deliveries within a ~10km radius of Albany CBD are free of charge (restrictions apply).
  •     Deliveries to site (Albany area, but outside 10km zone) may incur a Delivery Charge – from $30.  
  •     Deliveries to Mt Barker, Denmark, Walpole, etc can be sent via a courier at the customers’ expense.  Difficult sites can be delivered by Brocks by arrangement (Delivery Charge from $1/km each way).

RETURNS ARE AT BROCKS’ DESCRETION
NO REFUNDS.  Any returns accepted may incur a 20% Handling Charge – refunded monies are in the form of a Store Credit only (for use in Tile or Manchester Store).

There are no returns on or due to:

  •     Discontinued lines and ‘Specials’ or ‘Run-Out’ stock
  •     Small quantities and open boxes
  •     Colour and Size variations (due to separate orders resulting in batch differences; because the product looks different in-situ/on-mass; because the grout joints are smaller than- or not offset- as recommended)
  •     Wrongly selected/ordered products (where Brocks is not at fault)

PRODUCT AVAILABILTY
Brocks standard order-turn-around is 7 to 10 days.  Brocks can order, receive and process/dispatch tiles within 2 days in most cases, however please allow a minimum 10 day turn-around to avoid freight charges or schedule delays.

Most of our products are order-in from Perth.  Availability is dependent on the suppliers stocks at time of order.  Some of the products we have on display are ex-Sydney or similar, or are ex-factory and come from over-seas – these items may take a minimum of 15 working days (ex-east) – 8 weeks (overseas).

Products may be discontinued suddenly and without notice.  Brocks’ staff endeavour to stay informed of current stocks and product discontinuation, however our suppliers and their manufacturers are not always able to give forewarning.  Please ensure you order enough tiles/product to finish your project properly – shortage or discontinuation of a product after the fact is very uncommon but not un-heard of, and we do not want you to be disappointed.
 
PAYMENTS
Payment is required on delivery/collection of goods; within 15 days of invoicing; by the date stated on your invoice.  
Brocks reserve the right to request a deposit or full payment upon ordering /entering a hold-order for goods.  (Deposits equal approximately 20% of the total sum)

THANK YOU FOR YOUR CUSTOM                    Brocks’ Management & Staff

Welcome to Brocks Albany

Home of ceramic tiles, soft furnishings, and style, style, style.

Do you have some interior decorating to do?... Well we have something for everyone!
Tiles, bedding, curtains, blinds, napery and decorator pieces – Your style, every time.

Browse and shop online (coming soon), or drop into our great showroom for friendly,
personal service from our experienced and design-savvy staff.

    TILES OPEN                                       MANCHESTER OPEN
Monday to Friday 7:45am-5pm                Monday to Friday 9am-5:30pm
Saturday 8:15am-12pm                         
Saturday 9am-12:30pm
Closed Sunday and Public Holidays

Contact Us

32-34 Graham Street, Albany WA 6330

BROCKS Manchester: (08) 9841 4311

BROCKS Tiles: (08) 9847 4312

Email: Online Form

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