THINGS YOU MAY NOT BE AWARE OF TILES & ACCESSORIES

ITEMS YOU SHOULD BE AWARE OF REGARDING TILE PRODUCTS:
Colour variations may occur between samples/displays and the product batch you receive.  The perceived colour of a product may also differ from the shop-lit situation to the finished tiling in the home environment. (SEE “WHAT IS SHADE VARIATION” OR TALK TO A STAFF MEMBER FOR MORE INFORMATION)
Colour, size, and thickness variations may occur between different batches of tiles – please supply a batch number where possible when ordering additional tiles.
Size and thickness may vary between tiles of a different make or batch.  Be wary when matching samples for a chequer-pattern, and try to choose colours from a single manufacturer as this is the best chance of getting the most similar sizes and finish.  (We recommend off-setting floor-wall-border grout joints for a neater finish/look.)
Stone Mosaics (including pre-fabricated borders) are made from natural materials – Imperfections and colour/pattern variations are inherent in these products.  Sealing before and after installation is recommended, (except when using Southern Cross Stone products, which are pre-sealed for quality and convenience).  The final finish and colour achieved will depend on the type of sealer you use.  We recommend using a white adhesive with any light-coloured stones.  Neutral-cure silicones and
non-acidic/non-abrasive cleaners must be used with natural stone products.
White adhesives should be used with glass mosaics and borders, and light-coloured stone products.
Grout colours may vary between sample and actual.  Grout colours may also vary between mixing batches, as the environment and temperature, and the amount of water used in mixing and cleanup may differ causing the grout to dry differently.
Glass, Metal, and Polished Stone/Porcelain products should generally be grouted with a SUPERFINE or FINE SANDED or FINE UN-SANDED grout.  This is to prevent any scratching or hazing of the factory-finished surface.  Many Polished Porcelain products now come out of the factory with a protective wax coating on them – this is to protect the finish during installation and should be removed after grouting.  Ensure any cleaners and sealers used with these products are suitable before application – some cleaners are too harsh and may leave the surface looking hazy over time.
Optical Hazing on Polished Porcelain tiles – Optical Hazing is a natural and mostly unpredictable phenomenon to do with light refraction and the micro-pores of a porcelain tile.  OPTICAL HAZING IS NOT A FAULT OF TILE OR INSTALLATION.  If you have a problem with your polished porcelain installation, please contact one of our experienced staff (or the Australian Tile Council) for more information.
Most of our products are order-in from Perth.  Availability is dependent on the warehouses stock at the time of order.  Some of the products we have on display are ex-Sydney or similar, or are ex-factory and come from over-seas – these items may take a minimum of 15 working days (ex-east) to a minimum of 6 weeks (overseas, generally 12 weeks).
Products may be discontinued suddenly and without notice.  Brocks’ staff endeavours to stay informed of current stocks and product discontinuations, however our suppliers and their manufacturers are not always able to give forewarning.  Discontinued items may be available for a period after, or be unavailable immediately.
Please consult a Brocks’ staff member if you have any queries regarding the above, or require any further information about our products or the ceramic tiling processes.  Thank You.

BROCKS CERAMIC TILES & ACCESSORIES                 32 GRAHAM ST, ALBANY W.A. 6330       •     (T)  08 9847 4312

CONDITIONS OF SALE                                TILES & ACCESSORIES

QUOTES ARE FREE & WITHOUT OBLIGATION
Quantity estimates are given as a service only.  Brocks take no responsibility for shortage or oversupply due to misinterpretation of plans, measurements, or layout instructions.  
Quotes are valid for three (3) months only, unless stated otherwise in writing.  

FREIGHT CHARGES
Our prices include freight from Perth into our Albany Store.  Exceptions are as follows:
Additional freight charge from $25.00 including GST.

•     Overnight/Express orders (cut-off time 1:30PM in most cases).
•     Small orders required in less than 10 working days (based on a 5 day week).
•     Made-To-Order ranges (eg. Designer Ceramics) and some mosaic or special-order products.  Freight cost for these items varies depending on company and origin.

DELIVERY TO SITE

•     Deliveries within a ~10km radius of Albany CBD are free of charge (restrictions apply).
•     Deliveries to site (Albany area, but outside 10km zone) may incur a Delivery Charge – from $30.  
•     Deliveries to Mt Barker, Denmark, Walpole, etc can be sent via a courier at the customers’ expense.  Difficult sites can be delivered by Brocks by arrangement (Delivery Charge from $1/km each way).

RETURNS ARE AT BROCKS’ DESCRETION
NO REFUNDS.  Any returns accepted may incur a 20% Handling Charge – refunded monies are in the form of a Store Credit only (for use in Tile or Manchester Store).

There are no returns on or due to:

•     Discontinued lines and ‘Specials’ or ‘Run-Out’ stock
•     Small quantities and open boxes
•     Colour and Size variations (due to separate orders resulting in batch differences; because the product looks different in-situ/on-mass; because the grout joints are smaller than- or not offset- as recommended)
•     Wrongly selected/ordered products (where Brocks is not at fault)

PRODUCT AVAILABILTY
Brocks standard order-turn-around is 7 to 10 days.  Brocks can order, receive and process/dispatch tiles within 2 days in most cases, however please allow a minimum 10 day turn-around to avoid freight charges or schedule delays.

Most of our products are order-in from Perth.  Availability is dependent on the suppliers stocks at time of order.  Some of the products we have on display are ex-Sydney or similar, or are ex-factory and come from over-seas – these items may take a minimum of 15 working days (ex-east) – 8 weeks (overseas).

Products may be discontinued suddenly and without notice.  Brocks’ staff endeavour to stay informed of current stocks and product discontinuation, however our suppliers and their manufacturers are not always able to give forewarning.  Please ensure you order enough tiles/product to finish your project properly – shortage or discontinuation of a product after the fact is very uncommon but not un-heard of, and we do not want you to be disappointed.
 
PAYMENTS
Payment is required on delivery/collection of goods; within 15 days of invoicing; by the date stated on your invoice.  
Brocks reserve the right to request a deposit or full payment upon ordering /entering a hold-order for goods.  (Deposits equal approximately 20% of the total sum)

THANK YOU FOR YOUR CUSTOM                    Brocks’ Management & Staff

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